CB Job flow
From Initial Job Request → Final Interaction
You receive an email that a job came in
Analyze the request.
Look up the Neighbor in Agile and Stripe to make sure they created a Neighbor Account.
Get questions ready
Does the job entail straps?
Moving a couch: Is it a sleeper?
How large is the space being moved? (Rough square footage)
Are items already packed? Or do we help with that?
Am I going to need a Uhaul or truck (+$$)
If it's a bigger job, we should pick up the tools and materials (+$$)
How many rooms?
How many windows?
Trim? Ceiling? Just walls?
How big of a yard is it?
Is the Neighbor working with them?
Using the Neighbors preferred method of contact, reach out to the Neighbor to confirm job (within 24 hours of request).
Always use your Google Voice number for call/text with Neighbors (You don’t want to give out your personal cell).
Speak with confidence and boldness.
If don’t don't hear back, try the other 2 methods of contact.
Ask about the job
Will the Son be working alone or with Neighbor?
If ALONE suggest 2 Sons (you want pairs).
If WITH suggest 1 Son (unless heavy moving or large project).
Confirm the date, time, and how many Sons.
Make the price breakdown clear! Will there be a charge for ladders, tools, van, etc?
Give exit line: "Look forward to working with you. Chat soon."
Post the Open Shift
Post job on When I Work
Schedule = Community
Job Site = Neighbors name and location of job. Be sure to include the Neighbors phone number!
Position = Type of job
Description = Be as detailed as possible! Any special skills needed? Heavy items? Does the Neighbor have a great sense of humor? Is there poison ivy?
1-2 hour before job
Text the Sons on the job in a group message.
Make sure they're awake (especially on Saturdays).
Any details they need to remember. Tools? Truck? Materials?
Own that job
Be available as if you were there. You’re one ring away.
Make sure Sons clock in and out correctly.
If a new Neighbor or new Son, check in at job site
The importance of showing face is vital. It shows the Sons you care and shows the Neighbor you’re there.
Do they Sons have questions?
As a Community Builder, it's your job to find out how else we can serve the Neighbors so they hire us back.
Did they mention another job while you were there? Bring up the rental form on your phone and fill it out along side them!
Make sure everyone is happy.
After Job is Completed...
Call/text Son(s) to make sure that they clocked in/out and see if the job went over scheduled time.
If according to the Son the Neighbor seemed happy, text them the google review link.
If bad experience, reach out personally to the Neighbor and give 1 free hour or do what you need to do to make it right
Send the Neighbor their detailed invoice via Simple Invoice. If their invoice isn't paid in 18 hours by the Neighbor themselves, the Community Coordinator will charge their card.